About Us

A premier hospitality consultancy renowned for its unconventional business approach. A dedicated team of hospitality experts passionate and committed to the noble pursuit of making a difference in people's lives, teaching about serving one another and putting people first.

Whether it's providing task force support needs, developing your growth mindset, conducting quality assessments, or overall hospitality consulting, we go above and beyond to drive your business forward.

Being of service is our moral obligation, as we always strive to be a part of the solution. 

restaurant hospitality set up

CEO / Founder

Franck Desplechin

The unexpected journey of a chef

Franck grew up in a small town in Brittany, France, the land of butter, crêpes, and very opinionated grandmothers in the kitchen. He started cooking professionally at 14 and quickly figured out that a chef’s knife could double as a passport. That knife has taken him to the Caribbean islands, Spain, Australia, French Polynesia, Hawaii, San Francisco, Sedona, and eventually to Torrington, Connecticut, where he now lives with his wife Kristin, their daughters Lorena and Camila, and Gizmo, a Siberian husky with very strong opinions of his own.

Along the way, Franck worked his way up through the kitchens of Michelin-starred restaurants and into some of the most luxurious hotels and resorts in the world, most notably with the St. Regis brand (formerly Starwood, now Marriott) and Auberge Collection. Somewhere between the plating and the pressure, he realized that the part he loved most wasn’t only the food. It was watching the young cook on the line grow into a leader.

That realization became Incrementum. Today, Franck leads a hand-picked group of 50 hospitality professionals across every discipline, from kitchens and bars to front office and rooms, helping hotels, resorts, and restaurants raise the guest experience by developing their people. He is a certified John C. Maxwell Speaker, Coach, Teacher and Trainer, a certified DISC Consultant, and the author of Relentless Growth, with his next book, Contagious Growth, on the way. He also writes the newsletter Franck-ly Speaking and has shared his story on podcasts, TV, and conference stages.

Incrementum is built on four core values: Responsibility, Patience, Commitment, and Development. Franck believes great leaders are made the same way great sauces are, slowly, with attention, one person and one teaching moment at a time.

When he’s not working, you’ll find Franck riding his motorcycle, hiking Connecticut’s trails with Kristin, the girls, and Gizmo, shooting hoops (and loudly defending the Golden State Warriors to anyone who will listen), or cooking for family and friends. He is endlessly curious, and if there’s something he doesn’t know enough about, he will find a way to learn it.

Franck Desplechin & the John Maxwell Team

“We believe that every leader has a set of priorities that they live their life by, what they are inspired to get up in the morning and do and whenever they do that, they have fulfillment.”

— Franck Desplechin, CEO / Founder of Incrementum

Director of Training & Development

Kristin S. Desplechin

Flights, Feelings & Five-Star Service

Kristin’s first job was bussing tables at a local diner to pay for a flight to Europe – and she has been trading paychecks for plane tickets ever since. She went on to study Spanish and Psychology at an American university in Madrid before earning her Postgraduate degree in Hospitality from Les Roches Marbella.

In 2014, Kristin returned to the U.S. for an opportunity with the St. Regis in Aspen, Colorado. Starting her career young, and in a world-class luxury environment, instilled in her an unwavering commitment to delivering exceptional guest experiences. She brought this with her as she took on roles at the St. Regis San Francisco as the Director of Front Office, and eventually as the Director of Rooms at L’ Auberge de Sedona.

After the birth of her first daughter Lorena, Kristin made the decision to step away from hotel operations and focus on expanding the reach of her most popular trainings. Today, she has carved out a unique niche in the industry, blending her love of language, teaching, and leadership to inspire and develop hospitality professionals around the world. Her most recent title is Director of Training and Development overseeing several hotels across the US.

Kristin’s most requested training focuses on Emotional Intelligence, but it is her Service Recovery sessions that labelled her as “the best in the business.” Known for her incredibly realistic guest impersonations, she brings recovery scenarios to life in a way that is both memorable and practical. Her approach skips the tired clichés—no “empathy sandwiches” or cheesy acronyms—focusing instead on helping hospitality professionals confidently turn difficult guest moments into opportunities for trust, connection, and loyalty.

When not training, Kristin can be found thrifting treasures to sell on Facebook marketplace, learning French to better communicate with her in-laws, or daydreaming about the next time she sets foot on the Camino de Santiago.

Leadership & Development Coach

Caroline Copley

Big City Restaurants, Big Feelings & Better Leaders

Caroline grew up in New York City’s Greenwich Village and got her start in the city’s restaurants, where she learned quickly that the hardest part of hospitality isn’t the Friday night rush or the broken ice machine. It’s the people. It also turned out to be her favorite part, and she has been curious about what makes teams tick ever since.

Her career took her from New York to luxury hotels, independent restaurants, and hospitality destinations across the country. She opened restaurants, led large teams, and developed a knack for walking into struggling operations and steadying the ship. Along the way she noticed that most leadership problems aren’t really about schedules or systems. They’re about emotions. So she did what any curious restaurant person would do and became a certified life coach through the Jay Shetty Certification School.

Today, Caroline blends her hands-on hospitality experience with her coaching background to tackle the inner work of leadership: self-awareness, healthy boundaries, emotional regulation, and Nonviolent Communication (NVC). Her sessions help leaders handle difficult conversations, express needs without blame, and listen without getting defensive, all without letting accountability slip. The idea she loves sharing most is the difference between being responsible for people and being responsible to them, and how good boundaries actually build stronger, more trusting teams. In her world, compassion and accountability aren’t rivals. They work best together.

Caroline will be the first to tell you that the best leaders don’t have all the answers. They’re the ones willing to ask themselves the harder questions.

Now based in Ojai, California, she still works in hospitality while building leadership experiences focused on honest conversations and real personal growth. When she’s not navigating the beautiful chaos of the industry, you’ll find her creating animal portraits, soaking up time in nature, or dreaming up new ways to bring people, creativity, and personal development together.

Incrementum Philosophy

At Incrementum, we believe in giving back. Being able to give back to those in need helps you achieve a greater sense of personal satisfaction and growth. A business is only as strong as the community that surrounds and supports it. So let’s start to improve your life’s satisfaction by partnering with us for the right reasons.

5% of all proceeds, for all workshops will go to the charities that we have decided to partner with; charities that resonate and connect with our values.

Make a difference. Start now.

welcoming hospitality team
  • "Franck’s expertise, direct communication and collaboration creates followers that respond to his leadership. At the hotel he inspired the team to rise to a new level of performance.

    —Brad Harvey, General Manager

  • "I highly recommend Franck as he has excellent experience in coaching, delivering, and implementing new strategies while adapting to the existing hotel culture.”

    — Suzie Yang, General Manager

  • "Franck has been able to impact my life on so many different levels. His continuous guidance and support has improved not only my leadership skills, but my overall self-confidence."

    — Morgan Malzhan, Executive Pastry Chef

  • "Franck and his team have been incredible partners. They respond quickly and the talent level of their consultants is exceptional. They are our first call when we need exception leadership support."

    — Anthony Duggan, Area Vice President and General Manager

  • If you're looking for a hospitality consultant that delivers results and genuinely cares about your success, look no further than Incrementum.

    — Angelica Palladino, General Manager

  • "Our collaboration with Incrementum has been nothing short of exceptional, and their expertise in the field of hospitality staffing has proven invaluable time and time again."

    — Nathaniel E. Brethold, Vice President – Restaurants, Bars and Events

  • "I really enjoy seeing his drive and purpose rub off on my coworkers, my kitchen and most importantly myself."

    — Joseph Wickham, Chef de Cuisine

  • "One of the most humble and gracious humans I’ve ever worked aside with. The epitome of what a food and culinary expert shall proceed there on. ”

    — Justine Hoagland, Event Sales & Marketing

  • "Franck was able to see leadership qualities in me that I, myself, was ignorant to. Through his guidance I have learned to become a better Chef, manager and a more confident leader."

    — Yannick Law, Executive Sous Chef

  • "Franck Desplechin is the type of leader and mentor everyone needs!"

    — Meghan Tucker, Food & Beverage Manager

  • "Their dedication to providing exceptional service and support has made them an indispensable partner in our operations."

    — Nathaniel Brethold, Vice President of Restaurants, Bars & Events