About Us

A premier hospitality consultancy renowned for its unconventional business approach. A dedicated team of hospitality experts passionate and committed to the noble pursuit of making a difference in people's lives, teaching about serving one another and putting people first.

Whether it's providing task force support needs, developing your growth mindset, conducting quality assessments, or overall hospitality consulting, we go above and beyond to drive your business forward.

Being of service is our moral obligation, as we always strive to be a part of the solution. 

restaurant hospitality set up

CEO / Founder

Franck Desplechin

The unexpected journey of a chef

Born in a small town in Brittany, France, Franck began his culinary journey at 14 years old. His passion led him to some of the most beautiful spots on the planet, Islands in the Caribbean, Spain, Australia, French Polynesia, Hawaii, San Francisco, Sedona and most recently in Connecticut. Franck settled down about 4 years ago in Torrington, Connecticut with his wife Kristin, his beautiful daughters Lorena & Camila and their Siberian husky Gizmo.

As a seasoned Food & Beverage leader and renowned Chef, Franck has made his way up through the ranks of the kitchens of several Michelin star rated restaurants, then some of the most prestigious and luxurious hotels and resorts in the world. Perhaps the most influentials of all being the St. Regis Brand from Marriott (Formerly Starwood Hotels & Resorts) and with Auberge Resorts Collection. Franck’s dedication to excellence, admirable work ethic and resilience through life’s and career challenges has ultimately led to his success. His dual passion for Haute-Cuisine and Mentorship is what led him to found Incrementum.

Franck has participated to the renowned certification program of John C. Maxwell to become a certified Speaker, Coach, Teacher and Trainer. He prides himself on building a company with four very distinct core values - Responsibility, Patience, Commitment and Development. Franck is committed in the pursuit to create the best leaders by providing a fulfilling experience one person at a time, one teaching moment at a time.

Franck loves spending time riding his motorcycle, hiking the state and national park trails of Connecticut with his wife Kristin, his daughters Lorena & Camila and their dog Gizmo, playing basketball (He is a HUGE Warriors Fan!) and cooking for family and friends. Franck is consistently looking to improve his skills and he is always looking for something new to learn, whatever the subject…if he does not know enough about it, he will find a way to!

Franck Desplechin & the John Maxwell Team

“We believe that every leader has a set of priorities that they live their life by, what they are inspired to get up in the morning and do and whenever they do that, they have fulfillment.”

— Franck Desplechin, CEO / Founder of Incrementum

Director of Training & Quality Assessments

Kristin S. Desplechin

Flights, Feelings & Five-Star Service

Kristin’s first job was bussing tables at a local diner to pay for a flight to Europe – and she has been trading paychecks for plane tickets ever since. She went on to study Spanish and Psychology at an American university in Madrid before earning her Postgraduate degree in Hospitality from Les Roches Marbella.

In 2014, Kristin returned to the U.S. for an opportunity with the St. Regis in Aspen, Colorado. Starting her career young, and in a world-class luxury environment, instilled in her an unwavering commitment to delivering exceptional guest experiences. She brought this with her as she took on roles at the St. Regis San Francisco as the Director of Front Office, and eventually as the Director of Rooms at L’ Auberge de Sedona.

After the birth of her first daughter Lorena, Kristin made the decision to step away from hotel operations and focus on expanding the reach of her most popular trainings. Today, she has carved out a unique niche in the industry, blending her love of language, teaching, and leadership to inspire and develop hospitality professionals around the world. Her most recent title is Director of Training and Development overseeing several hotels across the US.

Kristin’s most requested training focuses on Emotional Intelligence, but it is her Service Recovery sessions that labelled her as “the best in the business.” Known for her incredibly realistic guest impersonations, she brings recovery scenarios to life in a way that is both memorable and practical. Her approach skips the tired clichés—no “empathy sandwiches” or cheesy acronyms—focusing instead on helping hospitality professionals confidently turn difficult guest moments into opportunities for trust, connection, and loyalty.

When not training, Kristin can be found thrifting treasures to sell on Facebook marketplace, learning French to better communicate with her in-laws, or daydreaming about the next time she sets foot on the Camino de Santiago.

Incrementum Philosophy

At Incrementum, we believe in giving back. Being able to give back to those in need helps you achieve a greater sense of personal satisfaction and growth. A business is only as strong as the community that surrounds and supports it. So let’s start to improve your life’s satisfaction by partnering with us for the right reasons.

5% of all proceeds, for all workshops will go to the charities that we have decided to partner with; charities that resonate and connect with our values.

Make a difference. Start now.

welcoming hospitality team
  • "Franck’s expertise, direct communication and collaboration creates followers that respond to his leadership. At the hotel he inspired the team to rise to a new level of performance.

    —Brad Harvey, General Manager

  • "I highly recommend Franck as he has excellent experience in coaching, delivering, and implementing new strategies while adapting to the existing hotel culture.”

    — Suzie Yang, General Manager

  • "Franck has been able to impact my life on so many different levels. His continuous guidance and support has improved not only my leadership skills, but my overall self-confidence."

    — Morgan Malzhan, Executive Pastry Chef

  • "Franck and his team have been incredible partners. They respond quickly and the talent level of their consultants is exceptional. They are our first call when we need exception leadership support."

    — Anthony Duggan, Area Vice President and General Manager

  • If you're looking for a hospitality consultant that delivers results and genuinely cares about your success, look no further than Incrementum.

    — Angelica Palladino, General Manager

  • "Our collaboration with Incrementum has been nothing short of exceptional, and their expertise in the field of hospitality staffing has proven invaluable time and time again."

    — Nathaniel E. Brethold, Vice President – Restaurants, Bars and Events

  • "I really enjoy seeing his drive and purpose rub off on my coworkers, my kitchen and most importantly myself."

    — Joseph Wickham, Chef de Cuisine

  • "One of the most humble and gracious humans I’ve ever worked aside with. The epitome of what a food and culinary expert shall proceed there on. ”

    — Justine Hoagland, Event Sales & Marketing

  • "Franck was able to see leadership qualities in me that I, myself, was ignorant to. Through his guidance I have learned to become a better Chef, manager and a more confident leader."

    — Yannick Law, Executive Sous Chef

  • "Franck Desplechin is the type of leader and mentor everyone needs!"

    — Meghan Tucker, Food & Beverage Manager

  • "Their dedication to providing exceptional service and support has made them an indispensable partner in our operations."

    — Nathaniel Brethold, Vice President of Restaurants, Bars & Events