Incrementum Curriculums
Training is everywhere. Transformation is rare.
Anyone can deliver a presentation. We are committed to creating moments that shift perspective. Incrementum Curriculums are built to challenge habits, ignite self-awareness, and equip teams with the emotional and operational intelligence required to lead in today’s hospitality landscape. From Customer service essentials and conflict de-escalation to service recovery, leading change, and culture-driven leadership, every course is immersive, intentional, and built to create real impact - not just better service, but better leaders.
We go beyond scripted service and surface-level training; It is about developing presence, navigating pressure, owning the guest experience, and shaping culture from within.
Emotional Intelligence
This 5-part training series offers a comprehensive introduction to the concept of Emotional Intelligence (EQ) and its essential role in enhancing interpersonal interactions with both guests and colleagues in the workplace. The program dives into the five key components of EQ through focused discussions and practical insights tailored to hospitality and team dynamics.
Gain a deeper understanding of the five components of Emotional Intelligence
Engage in guided discussions that connect EQ to real-world workplace scenarios
Complete a self-evaluation and Emotional Intelligence assessment
Receive personalized feedback based on assessment results
Develop an individual training plan focused on emotional growth and interpersonal effectiveness
Be equipped with the tools and awareness needed to navigate emotions more effectively, build stronger relationships, and contribute to a more empathetic, collaborative, and emotionally intelligent workplace culture.
Extended Offerings
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Customer Service Essentials
Introductory training on guest service essentials—greetings, farewells, body language, professional tone, and genuine connection.
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Coaching & Counseling
Training for leaders on navigating tough conversations and issuing performance notices that support growth through progressive discipline.
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Service Recovery & Conflict Managment
Interactive training on handling guest feedback using the “Recovery Pyramid” to guide thoughtful, guest-focused, and fiscally responsible solutions.
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Leading Change
Training designed to equip leaders with tools to guide teams through change with clarity, confidence, and adaptability.
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Culture-Driven Leadership
Leadership training focused on fostering a culture-driven team through values-based decisions, consistent behaviors, and a clear sense of purpose.
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Employee Conflict Managment
Practical training on managing workplace conflict through clear communication, active listening, and solution-focused resolution strategies.
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Self-Awareness for Chefs
Self-awareness and self-management are key parts of creating a healthy workplace culture. You will understand how your moods and behaviors affect the kitchen, and how you can handle them mindfully and respectfully.
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Mental Health & Wellbeing in the Kitchen
Discover how you can prioritize wellbeing and create a work environment where everyone feels safe, valued and heard. Identify stressors and open conversation with your team, you will boost morale and performance.
“This is not off-the-shelf training. It is built from decades on the ground, in the real world of hospitality crafted for leaders who refuse to settle for average. At Incrementum, we have designed one-of-a-kind curriculums because luxury service demands more than standard delivery; it demands excellence, consistency, and presence.”
— Kristin S. Desplechin, Director of Training & Quality Assessments at Incrementum
Explore all of our Services
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Strategy & Consulting
Elevate your guest services and create unparalleled luxury experiences with professional guidance and advice from award-winning chefs, food & beverage experts, gifted mixologists, guest service maestros and luxury event planning specialists.
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Coaching
Unlock the full potential of your hospitality team with our personalized one-on-one coaching or targeted team coaching. Elevate leadership skills and foster a culture of excellence for unparalleled success in the industry.
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Task Force Management
Optimize your hospitality operations with our talented team of professionals specializing in restaurant operations, kitchen, bake shop, banquet, catering, events, and rooms/housekeeping.
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Keynotes
Experience thought- leadership at its finest with captivating insights from a seasoned expert in the hospitality realm in one-time events or industry summits.
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Tips Training
Ensure responsible alcohol service in the hospitality industry with our TIPS Training services. Elevate your team's skills to create a safer and more enjoyable environment for both staff and patrons.
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Disc Behavioral Assessment
Empower your team's dynamics with our DISC Training services, providing online profile tests, personalized debriefing sessions, and detailed improvement strategies for enhanced collaboration and success.
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Incrementum Curriculums
Training is common. Transformation is rare.
Incrementum creates mindset-shifting courses that build self-awareness, emotional intelligence, and real leadership—far beyond scripted service. -
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Luxury Quality Assessments
We offer tailored quality assessments and mystery shopping programs designed to elevate the guest experience across Hotels & Resorts, Restaurants & Bars, and Spas. With a sharp eye for luxury standards and operational nuance, we evaluate every detail to help you deliver an experience that goes beyond expectations
